Before you book
- How do I make a booking on your website?
Click on "BOOK NOW" and follow the step by step booking form to submit your request to our offices. Please note that any quoted pricing is an estimate and is based on the minimum fare for travel originating in the city of Dallas. Prices will fluctuate based upon mileage, vehicle class, number of people in your party, time and availability of travel etc. A transportation specialist will review your request and will update the exact price to reflect your trip once it is confirmed
- What type of vehicles can I select from?
Standard Service: Standard includes a sedan or mid-sized SUV with room for up to 3 passengers and space for an average amount of luggage.
Executive Service: Executive includes an upscale sedan with leather interior and room for up to 3 passengers with space for an average amount of luggage.
Executive XL Service: Executive XL includes a large SUV with leather interior and room for up to 6 passengers with plenty of space for luggage.
Specialty Service: Specialty service includes a vehicle that fit the parameters of your request. From 15 passenger vans to a sleek limo, we have the right vehicle for your occasion. Please note that specialty vehicles require a 3 day lead time.
- Am I able to book a car for another city through your service?
My Elite Driver is proud to be part of an exclusive network of affiliate car services from all over the globe. These car services have been vetted and approved with the same strict standards that we hold. We have arranged for unadvertised pricing with our affiliates to help curb the cost of your travel that much more. Whether it be in Dallas or New York, you can know you can expect the same great service no matter where your travels take you.
To book services outside of the Dallas area you can submit another request through the "BOOK NOW" feature on the website; or by calling 214-713-0046.
Please note that booking services in a location outside of the DFW metroplex can take up to 72 hours to confirm. We will handle everything directly with our affiliates, making your travel seamlessly easy.
- How does payment work? How do I handle gratuity?
The first time you book services online you will be prompted to enter a valid credit card. This method of payment will remain securely in your profile. We are unable to look up any payment information, only you have access to this. Your card will not be charged until your trip has completed. If you need to change credit cards you will need to do so before services have rendered.
When you create your profile, your gratuity preference will default to 20% gratuity. If you prefer to leave a different amount or perhaps tip in cash, you will need to let your driver know. The app will allow you to change the gratuity for your ride up to 20 minutes after the ride has completed.
Once your ride is complete, you will receive a receipt to the email address in your profile. Your receipt will give you a breakdown of all charges made, the start and stop time of your ride and a visual of your ride including total mileage and time.
- How do I make changes to or cancel my reservation?
You can log into your account via app or online to make changes to your reservation. You can also call us for assistance 214-713-0046.
Should you need to cancel your reservation you can do so via app or online. You can also call us for assistance 214-713-0046.
Before you travel and When you arrive
- How do I know that my booking is confirmed?
24 Hours prior to your requested booking you will receive an email confirming the details of your booking. Make sure to review the information as correct. If for any reason there is an error or you need to make a change, you will need to contact support ASAP.
With the MyEliteDriver app you are able to locate on a map where your driver is in real time. You are also able to communicate directly with your driver once a reservation is made. You have the option of calling your driver directly or messaging them through the in-app messenger.
You will receive a SMS text message when your driver has arrived at your location. This will include the drivers name and cell phone number in case you need to contact your driver direct.
- How will I know where to meet my driver?
Your driver will send you the same notifications as mentioned above. You only need to text or call your driver once your luggage is in hand and you are headed curbside. Your driver will be using a real time flight tracker to monitor your flight so they are aware when you take off, land, and your arriving gate.
You will need to meet your driver in the designated passenger pick-up area. Your driver will not be able to pick you up in any other location.
Your driver will do everything possible to pick you up as close as they can get to you and your party. Due to airport regulations, please understand you may have to walk to the safest and legal pick-up location
- How does my driver know the best route to drive?
Your driver will always use a driving app which delivers the fastest routes in real time. The route is updated with any construction, accidents or traffic. If you still prefer a certain route, your driver will be happy to let you navigate the way.
- My flight has been delayed or canceled. How will my driver know?
Your assigned driver will be using a real time flight tracker to monitor your flight. This will tell the driver if there are any delays or cancellations. You do not need to notify your driver of this.
If there is a change in drivers and/or vehicles you will be notified via text and email once confirmed.
Any flight delays and/or cancellations might be subject to additional charges as outlined below.
- What additional charges might I incur other then quoted?
The driver gratuity is discretionary, but 20% is the industry standard. Clients can choose to give gratuity directly to the driver in the car at the time of the service or it can be preset on the reservation and charged to the credit card provided. Our rates factor in all fees associated with the service airport tolls, parking, fuel, and airport fees we may incur. Standard toll rates are not included as they vary by routes taken. If there is an incident where repairs on damages or incidents pertaining to cleaning or bodily fluid care are required, the client will be responsible for fees up to $1000 without notice. Any fees over $1000 will be addressed with the client and payment will be required as agreed. Client will be responsible for "out of service" fees while the vehicle is being repaired or cleaned. All bookings require a credit card on file. Vehicles booked by the hour require a deposit. All service charges are applied to the credit card provided at the time of the booking and a payment receipt will be emailed automatically the next business day.
Reservations between 11:00pm – 5:59am are subject to an additional $10.00 charge.
15 minute complimentary wait on all residential & office pick-ups. 30 minute complimentary wait on all domestic arrivals from gate arrival time. 60 minute complimentary wait on all international arrivals from gate arrival time. Additional wait time is billed in 5 minute increments at $5.00. If you know you will experience any delays, please notify your driver or the office via phone or email in advance. Additional stops are billed at $10.00 per stop. Higher rates may apply based on actual distance. Additional stop fee applicable to multiple terminal drop-offs at the airport. $10 per terminal stop. Additional passenger pick-ups (not drop-off) at different terminals billed at $25.00 per stop. (inside terminal pick-ups only)
- What is your cancellation policy?
Cancellations within 48 hours of your scheduled pick-time are subject to the full fare service charge plus applicable fees, gratuity and taxes. Deposit amount is determined by the vehicle availability, client account status and vehicle class. All deposits will be clearly noted in the reservation quote.
Client no-shows and/or on-site cancellations will be subject to the full service fee plus any applicable wait time charges.
All deposits are applied towards total balance due.
- What are the terms of my contract once ride is confirmed?
The person signing this contract acknowledges he/she has read our terms and conditions listed above and is the authorized purchaser for this rental agreement, the authorized cardholder for the given credit card and/or responsible party liable for payment of the total amount due.
No personal checks accepted. I understand and agree to pay for any and all damages my party may cause. I also agree to the above Terms and Conditions. I understand and agree to pay the deposit and/or entire contract price based on the terms of the cancellation policy.
By agreeing to these terms and conditions, signing and providing your credit card information, you are authorizing MyEliteDriver to charge your credit card for any of the following charges: deposit, all services rendered, additional fees listed above or previously quoted, and any damages done to the vehicle.
- How do I handle compliments or complaints?
If, for any reasons, I am not fully satisfied with the services I receive, I have 24 hours after the completion of the job to notify MyEliteDriver and file a complaint in writing.
If MyEliteDriver does not receive my written complaint in the above stated time frame, I agree that there is no valid complaint and I am fully satisfied with the services I received and will not file any complaint against MyEliteDriver with any official bureaus or online consumer website.
The purchaser will be contacted within 24 hours of the complaint to address concerns in an effort to settle the matter.
- What are your privacy policies ?
Any of the information we collect from you may be used in one of the following ways: To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to services, in addition to receiving occasional company news, updates, related product or service information, etc.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.